What an Agentix agent does
An agent receives a goal ("qualify this lead", "resolve this ticket"), plans the steps, uses tools like your CRM or knowledge base, checks its own work and either completes the task or asks a human for approval.
- Connects to your tools through secure, scoped API keys
- Explains every decision in a readable run log
- Escalates edge cases instead of guessing
- Measured against an evaluation set before and after every change
Typical use cases
Sales
Research and score inbound leads, draft first emails.
Support
Answer tier-1 tickets with cited sources.
Finance
Match invoices, chase late payments politely.
Ops
Read supplier emails and update the ERP.
Deliverables
Production code in your repository, prompt and evaluation library, monitoring dashboard, runbook and a 60-minute handover session with your team.
“The agent now handles 1,900 supplier emails a week. Our ops team only sees the 4% that need a human.” — Sofia Rossi, COO, Vertexa